WE KNOW OUR STUFF

Yes, we print and deliver eftpos gift cards. But we wouldn’t do that if we didn’t have the knowledge to back up their efficacy. Or the understanding of their role in a broader strategy.   We know and understand marketing inside and out. Our parent company, iGoDirect began life as a direct mail and fulfilment house, some 20 years ago. The experience and know-how gathered over that time mean that data and insights are at the core of everything we do.  And whilst ‘Big Data’ wasn’t even a thing back then, for us it played a solid foundation in all our campaigns.  From the moment we pick up our strategy pencils right through to the after activation insights, insights and data-driven solutions play a massive part in all our marketing campaigns, brand activations and the reward programs we get the honour of putting together and executing for our fabulous clients.

Our highly skilled team of experts know that no matter how great a product may be, if customer service isn’t the top priority then everything comes tumbling down.

SIZE DOESN’T MATTER

Unlike many of our competitors, we cater to for all sized budgets. We don’t discriminate, and we enjoy working on all projects be it big or small. Need 1,000 cards? Great! Need 10? Awesome! You will get the same high level of incredible customer service, value for money, and quality regardless of the quantity ordered.

The key to us being Australia’s number 1 customer engagement company, is consistency in customer service.

REWARDS GALORE

Due to our in-house capabilities, we can offer more reward solutions from fully branded through to ready-to-go designs, with the possibilities to co-brand or fully brand our eftpos, Visa and digital Visa rewards so they look just the way you need them to look. Further to that, if you want to provide a movie ticket for a reward we can get that sorted for you too! We have a plethora of prize partners we can bring to the table for your campaign and can fulfil prizes direct to your winners’ or recipients’ mailbox or digitally to their inbox without having to use third-party suppliers.

SECURE & BANK COMPLIANT

The fact that we are secure and bank compliant gives our clients complete peace of mind. We know we’re working with both sensitive data and real currency: we know security can never come second.

WE EXCEL IN CUSTOMER SERVICE

And we aren’t just saying that! Seriously! With over 30+ years in the industry, We know people, what makes them tick… And what ticks them off. Our team of experts know that no matter how great a product may be, if customer service isn’t the top priority then everything comes tumbling down.  We are continually congratulated on the return on investment that our solutions and services bring to the table for our clients. Another reason we are the considered the cream of the crop is our customer service charter, not only for our clients but also for the end recipient of our rewards (their customers).

In our latest customer survey, 96% of our customers rated our customer service as ‘Excellent’.

We have developed a seamless Customer Experience journey be it digital, SMS, via telecoms or direct mail.  You are only ever 3 rings away from speaking to one of our experts. It’s this red carpet customer experience that is something we proudly roll out each time we run a campaign. Our clients know that their customers are also going to get the same fantastic customer experience, even if they simply want to check their card balance!

And, no, we would never charge our valued customers anything for making an enquiry be it via phone or digitally. Whereas other gift card reward providers have been known to do so…

With over 30+ years in the industry, We know people, what makes them tick… And what ticks them off.

WE LIKE TO KEEP IT IN-HOUSE

While playing ‘pass the parcel’ is fun for parties, it’s not how we operate. We have the resources and the capacity to do almost every step of the process in-house. Unlike most, we have everything designed, produced, processed and packaged all from our one venue.. along with our own customer service hotline We know keeping things in-house makes us stand out from the crowd for all the right reasons.

While playing ‘pass the parcel’ is fun for parties, it’s not how we operate.

Our in-house team of marketing specialists cover everything you need to plan, develop and execute your goals. From data analysis, campaign management, reporting and design, right through to printing and mail fulfilment – we’ve got you covered.